Free Internet, For A Price
By Roger J. Starkey
<warning, the following is far longer than a normal post>
Our first hotel room in Santiago wasn\\\’t vast, but it was large. It wasn\\\’t expensive, nor was it cheap. It wasn\\\’t filthy, just careworn. The room was a microcosm of Santiago.
It was a hope that we could improve upon our initial hotel room–and perhaps subconsciously Santiago–that led us to the Hotel Tokyo. Trying to arrange our new lives in the city had been more difficult and expensive than imagined. We needed a cleaner, cheaper home, one that could provide a little stress relief while we looked for a permanent place to live. The Hotel Tokyo gave us all of that, and tossed in a bit of lunacy for free.
The owner of the Barrio Bellavista establishment offered us a cleaner, larger, cheaper version of our existing hotel room and was kind enough to agree to store our excess luggage while we made a weekend jaunt to the coastal cities of Viña del Mar and Valparaiso. When we returned the following day to deposit our luggage, she greeted us warmly and asked if we needed a room. She had no idea who we were.
I was still struggling mightily with the Chilean version of Spanish, which I thought could have been why she didn\\\’t understand my explanation that we had made arrangements with her just the day before to store our luggage at the hotel. She boasted, in Spanish, that she spoke sterling English then had a go at speaking with me in halting English. The result was that we spoke a lot of words in a different language, but still had no actual communication. Thankfully the head housekeeper appeared at the top of the stairs and, using the same words I used earlier, explained to the owner why we were standing in her foyer. Perhaps, I thought, it was my accent that was impeding understanding.
We were greeted upon our return from the coast with the same vacant look and multi-lingual, unsuccessful conversation. The housekeeper rescued us again.
In an out-of-character bestowal of service in Chile, the Hotel Tokyo offered free internet access. A lone computer, situated at the conflux of the guest dining room, the owner\\\’s dining room and the front desk was used by staff and visitors alike to cyber-connect with the outside world. The internet service was dial-up; I\\\’d have been strangely disappointed if it had been less archaic.
The computer became the hub of activity in the building. My girlfriend, Angie, and I–who were usually the only guests in the hotel–searched for jobs and housing while the owner, Monica, routinely watched over our shoulders, asked what we were doing and inquired, almost daily, for our names.
One day, Juan, who I recognized from the many pictures around the Hotel Tokyo commemorating Monica\\\’s time in Japan, joined the bustle of activity at the computer. Juan, who was very Japanese and surely was not actually named Juan, watched Angie and me work for a while. Apparently impressed with our ability to navigate the internet, or perhaps wowed by our typing abilities, he asked us to help him get news from Japan. Using a curious mix of Spanish and English, Juan told us that he had been in Chile for three weeks and was starving for news from home.
After several unsuccessful attempts to download Japanese fonts onto the modest computer, I found a Japanese website which played video and audio news clips. This, I explained to Juan, was the best we could do. He suddenly seemed under whelmed by my computer skills.
Juan repeated his request three times over the following week, each time retelling his plight and acting as if he was petitioning for help for the first time. Each time our conversation ended with me playing news clips for him. Each time he looked as if I had failed him.
Laundry service in Santiago is expensive, crazy expensive. Even in the few places where you are allowed to use the machines, the cost is incredibly disproportionate to the overall cost of living in the city. Angie and I found this out early and decided that much of our clothing would do just fine with a wash in the sink rather than in a machine.
We returned one afternoon to find that the sink-washed cloths we had hung to dry in our room were gone. I found Maria, the head housekeeper and conversation with Monica savior, just outside our door. She told me that she had hung our clothes out on her balcony to dry. She was on her way, just then, to retrieve a pair of my boxer shorts that had fallen over the edge. She said all of this in hushed tones because, she explained, she didn\\\’t want Monica to know what she was doing.
When Maria returned with my underwear, I asked if I could use the hotel iron and ironing board. In a conspiratorial whisper, she told me that it was best if she ironed what we needed; Monica might get upset if the iron was lent to a guest. Her feelings toward Monica seemed a mixture of fear, pity and disdain.
While Maria ironed our clothes, I went to the computer in hopes of distracting Monica. Unfortunately, my plan worked. I had only just sat at the computer, typed in my password and opened an email, when Monica appeared over my shoulder and began trying to read my email with me.
“How are you doing, Monica?” I asked.
“What are you doing?” Monica asked.
“I\\\’m just reading my email.”
“Can you help me set-up email for the hotel? I want people to be able to make reservations through email.”
That, I told her, was a lovely idea. I didn\\\’t mention that she should have thought of it many years ago, at the same time she should have been replacing the archaic bed linens.
I created an email address for the Hotel Tokyo using a free service. Monica was very pleased. I told her that it really wasn\\\’t enough to just have the email address, she needed to contact guide books and tourist information offices to let them know of her new contact information. She was thoroughly unimpressed.
I tried to explain to Monica the benefits of letting potential customers in other countries know of her email address. She listened quietly until I mentioned to her that many people who don\\\’t speak Spanish could correspond with her in English through email. She could use her English skills to garner new business. I was sure that pandering to her pride in her English speaking ability would sway her.
“I won\\\’t respond in English,” she said.
“But if they don\\\’t speak Spanish, they may want to use English, that\\\’s the language people typically use to communicate if they don\\\’t speak each other\\\’s language,” I tried to reason with her.
“The whole world speaks Spanish,” she said.
“Right, but if the person sends you an email in English, maybe you\\\’d want to respond in English.”
“The whole world speaks Spanish,” she said.
“Hmm,” I said, and went back to the room.
Monica asked me at least once a day over the next four days how to access her email. Each time I would take her to the website, tell her what her username was and explain, again, that it differed from her password. Finally, on the fourth day, she went into the kitchen to grab a pen and a scrap piece of cardboard. She scribbled detailed instructions for how to access her email onto the cardboard and disappeared back into the kitchen. I assume she\\\’s lost the cardboard by now.
After nine days of residence at the Hotel Tokyo, Angie and I were ready to move into our very own unfurnished apartment. Monica assumed a benevolent air as she announced the bestowal of a five-percent discount upon us. She thanked me for all of my help, wanting desperately to call me by name, but just couldn\\\’t remember it. She asked me to please come back to visit her, to stop in for tea when I was in the neighborhood. “I certainly will,” I lied.
The taxi arrived and Angie and I loaded our lives into its trunk. Maria, Monica and Juan assembled on the sidewalk outside the Hotel Tokyo to see us off. As the taxi departed, they waved and waved until we were out of sight. Angie and I waved back, happy to be free of the freak show.
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Posted: June 22nd, 2007 under Travel, Chile, Culture.
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